[Pioneer] Email delivery issues
Shared by rishi · 9d ago · 5 comments

Hey all -- Rishi from the Pioneer team here. We've been seeing some email delivery issues. We're working on getting it resolved and will post here with updates.

rishi · 7d ago

Should be resolved now. Do let us know if the issue continues. And if you find an email from us in your spam folder, please mark it as not spam! Thank you :-)

Touchgram_Andy · 9d ago

Thanks, yeah I was about to ping you guys about it. This week I didn't get the voting stats email, got it last week but it was missing the week before. I track all these stats and that one is not available anywhere else AFAIK so I rely on the email.

It is not going into spam anywhere.

Touchgram_Andy · 9d ago

Thanks, yeah I was about to ping you guys about it. This week I didn't get the voting stats email, got it last week but it was missing the week before. I track all these stats and that one is not available anywhere else AFAIK so I rely on the email.

It is not going into spam anywhere.

shunyamada · 9d ago

Hmm, I sometimes saw the emails from Pioneer on spam...
Hope DKIM setup helps you. https://www.youtube.com/watch?v=EtvP2f-RDmo

rishi · 9d ago

Thanks Shun! We do indeed have DKIM set up.